Reporting an Incident - The Incident Form

1. To access the incident reporting form, either scan a QR code that can be around on posters on the wall on wherever you have them on your desktops or use the URL
2. The incident reporting form automatically adapts to the size of the screen it's being viewed on, whether it's desktop, mobile or tablet. 
3. To report an incident, fill in the required fields. Some answer boxes are select boxes, some are free text boxes, and some are date pickers. 
4. Some questions are conditional questions and will appear based on previous answers to add more detail. 
5. Fields with a red asterisk are required fields, and you cannot submit the form without completing them. 
6. The incident form will only show you what's needed to avoid empty boxes or N/A answers. 
7. If you toggle through Risk, Good Care and Outcomes, the forms will automatically change based on what information is needed for the answer. 
8. As an administrator, it's up to you to decide what data you need to capture. The configuration settings within the form allow you to dictate this. 
9. A question mark beside an answer box indicates that there is some guidance available on how to answer that question properly. 
10. On the left-hand side of the form, there is a menu bar that allows you to skip to different sections of the incident reporting form, allowing you to jump ahead to any section you need to without losing any of the data already inputted. 
11. You can also limit the form to show the required questions.
12. Once you've answered all the required fields, simply click 'submit.'

To view incidents

1. Log in to the Ideagen Healthcare Guardian platform. On the home page, select the Incidents icon.
2. You will be brought to an incidents page that displays all the relevant incidents to you as a user and where they are in the workflow. All workflow process management of incidents is built into the application and controlled by the users.
3. Any field that was answered on the incident data capture form can be looked at in the table. 
4. Historic reports from legacy systems or pre-LFPSE systems are also displayed in the same table for ease of use. You will be able to recognise pre-LFPSE incidents using the ID number.  
5. Triangulation and integration strengthen the reports. All incidents are displayed, here, whether they are related to a risk, a policy or anything else. 

To search for an incident

1. Use the search bar and type in search criteria that match the incident you wish to find. 
2. All incidents that match this search criteria will appear in the results table, as well as a count of how many results have been returned. 

To add a dynamic link

1. Click on the incident you want to create a link for to open it in a pop up window
2. This will bring up all the information regarding that incident
3. At the bottom of this pop up, click on the Link icon
4. Search for what you want to link the incident to
5. Select it
6. Press create

To add an action

1. Click on the incident to open it up in a pop-up window. 
2. Click on the ‘actions’ element to add an action that links directly to the incident. 
3. Add the details of the action, including the start and end dates, the owner of the action and a short description. 
4. Click ‘Create.’ 
5. This action has been created. 
6. The action is recorded against the incident, the person who created it and the owner of the action. 
7. You can monitor the progress of this action from the incidents page. 

Incident Reports

1. This page provides a breakdown of your incident data, a tracker over time, impacts of incidents and clear visuals that help you understand what you’re looking at
2. To drill down into these reports for more information, click on the measure you want to know more about
3. This will bring up the relevant information to that measure in a pop-up window.