[Video] Exploring Ideagen Healthcare Guardian Complaints and Feedback for End Users

By Aden Maine

You can access the data collection form using a QR code, a desktop icon or a URL
The feedback form is designed to collect any type of feedback, not just complaints.
You can also choose to have separate forms for different feedback types if you wish
Our forms are device responsive and will adapt perfectly to your screen size
Once you select the type of feedback you wish to record, more questions will appear that a relevant to your previous answers, so only relevant fields are filled in
There is some information at the top of the form in case the user wishes to send in feedback via a letter, phone call or email instead
As you move down the form, you’ll notice that some fields are marked with a red asterisk. These fields are mandatory, and you will not be able to submit the form without answering them
At the bottom of the form, there is the ability to identify a privacy policy, so you can link a privacy policy to it so users always have access to it
After you have completed all of the fields, you can click submit
You will get a feedback reference number.
At this point, you can close the browser