View & Download the User Guide, Here.

The Feedback management app from Ideagen Healthcare Guardian is the single, integrated solution to managing all your feedback. With this transformational feedback system, you'll have a single place for all feedback, including PALS, complaints and compliments that will help you learn and identify opportunities for improvement. 

You can now download a copy of the Incident Oversight User Guide at the bottom of this page. The User Guide contents are the following:

Contents

• General Navigation and User Preferences
  • Accessing the Site
  • Username and Password
  • Navigation
  • Changing Password
  • View Date
  • Adding an Action
• Feedback 
  • Feedback Management 
  • Add Feedback 
  • Feedback Actions 
  • Feedback Search